Wake Forest Law Help Desk

Network 4

• Settings for Android devices
• Settings for Chrome OS devices
• Wireless networks
• Using remote access (VPN)

Printing 3

• Printing from Chromebooks and mobile devices [Students]
• Installing copy room Xerox printers [Faculty and Staff]
• Installing student printers

Panopto 3

• Installing Panopto
• Creating a basic recording in Panopto
• Logging into Panopto

WebEx 13

• Webex Overview
• Webex: Installing the WebEx web application
• Webex: Setup your Personal Room
• Webex: Using your Personal Room
• Webex: Inviting Attendees to your Personal Room

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Course Evaluations 3

• Accessing course evaluation results [Faculty]
• Viewing course evaluation response rate [Faculty]
• Accessing course evaluations [Student]

Alumni 3

• Registering for a Wake Forest alumni Gmail account
• Post-Graduation Information
• Enabling email forwarding

Software 10

• Enable Flash in Google Chrome
• Removing metadata from a file
• Adobe Acrobat DC: Metadata removal instructions (Mac)
• Adobe Acrobat DC: Metadata removal instructions (Windows)
• Microsoft Word: Metadata removal instructions (Mac)

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Computer Requirements 2

• Computer requirements for JD, LLM, and SJD students
• Computer requirements for MSL students

Google Sites 0

Digital Measures Activity Insight 0

Email 3

• Enabling Mail Merge In Gmail
• Using Mail Merge in Gmail to send mass emails
• Generating Google 2-Step Verification Backup Codes

Other 7

• Guest Information
• Connect to remote support session
• Forwarding your office phone
• Setting up conference call number via Gmail
• Covid-19 Support Solutions

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Kaltura 14

• Kaltura Overview and Getting Started Guide
• Kaltura: Using via Canvas Walkthrough
• Kaltura: Using via Mediaspace Walkthrough
• Kaltura: Adding “My Media” access to Canvas
• Kaltura: Installing Kaltura Capture

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Recording and Posting Course Videos 6

• Recording and posting course videos walkthrough
• Screencast-O-Matic: Recording your computer screen
• Zoom: Recording your computer screen
• Storing recordings in Google Drive
• Adding a recording to Canvas course

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Zoom 8

• Zoom: Requesting a Wake Forest Zoom account
• Zoom: Adding alternative host to personal meeting room
• Allowing Zoom participants access to share screen
• Connecting to Zoom using iPad
• Displaying PowerPoint presentation as a single window

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